The ability of healthcare institution to have a single structure for management system utilization enhance quality, safety, customer satisfaction and business growth.

The Integrated System Management approach enables business;

• meet the management system requirement
• improved efficiency
• reduce cost and
• limit redundancy and conflict at the workplace

In this training, we are exploring the many components of the successful implementation, monitoring and application of the Integrated Management System in healthcare focusing on the ISO (International Organisation for Standardization ) elements and how to implement same in healthcare businesses and organisations with the aim to improve patient outcomes, business growth and customer retention.

SLIDES

Introduction to IMS & EMS – ISO 14001 2015

EMS requirements with guidance for use – ISO 14001 2015

ISO 9001 – Planning and Support

ISO 9001 – Organization and Leadership

ISO 9001 2015 Product & Service Development, Marketing and Customer Experience Satisfaction

VIDEO

DAY 1

DAY 2

DAY 3

DAY 4

DAY 5