About Lesson							
							 Discuss operational planning and control
 Discuss Requirements of products and services
 Explain Customer communication
 Determining the requirement of products and services
 Discuss Review of requirements of products and services
 Discuss Changes in requirement products and services
 Discuss the Design and development of products and services
 Discuss performance evaluation
 Discuss improvement
POWERPOINT
ISO 9001 2015 Product & Service Development, Marketing and Customer Experience Satisfaction