Course Content
PRACTICAL UNDERSTANDING THE ISO STANDARDS – The Integrated Management system
 Explain the need for the integrated Management system (IMS) for businesses  Why Your Organization Should Have an EMS  Discuss Key EMS Concepts.  Discuss Environmental Policy  Identifying Environmental Aspects  Discuss Legal and Other Requirements  Discuss Objectives and Targets  Discuss Environmental Management Program(s)  Discuss Structure and Responsibility  Discuss Training, Awareness and Competency
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PRACTICAL UNDERSTANDING THE ISO STANDARDS – INTEGRATED MANAGEMENT SYSTEM
About Lesson

 Discuss operational planning and control
 Discuss Requirements of products and services
 Explain Customer communication
 Determining the requirement of products and services
 Discuss Review of requirements of products and services
 Discuss Changes in requirement products and services
 Discuss the Design and development of products and services
 Discuss performance evaluation
 Discuss improvement


POWERPOINT

ISO 9001 2015 Product & Service Development, Marketing and Customer Experience Satisfaction